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GGI RapidNews R&D Product Development eZine: Volume 10 Issue 05 - September 3, 2009GGI RapidNews is published approximately once a month.
In This Issue NEWS AND NOTES MANAGEMENT PRODUCTIVITY - Fortune Global 500 - "China Inc. Takes Off" MANAGEMENT PRODUCTIVITY - "Operational Deficiencies In Global IP Systems" MANAGEMENT PRODUCTIVITY - Nov 3-4 Intellectual Property Auction In Paris BOOK REVIEW -Innovating At The Top: How Global CEOs Drive Innovation CONFERENCES OF INTEREST- Management Roundtable's 13th Annual Metrics Event GGI 7th INNOVATION SUMMIT - September 22-24, 2009 - Metro Boston GGI 10th METRICS SUMMIT - December 8-10, 2009 - Metro Boston - Early Bird THE WISDOM iSTORE FEATURED PRODUCT 40% OFF - Design Review Spreadsheets THE WISDOM iSTORE NEW LISTINGS - Six New Publications GGI WEB-BASED TADE PRESS GGI PRESS RELEASES BIENNIAL PRODUCT DEVELOPMENT SURVEY - A Monthly Feature CALENDAR OF INDUSTRY EVENTS - A Monthly Feature GATEWAYS TO KNOWLEDGE - A Monthly Feature TELEVISION EVENTS - Alexander Haig's World Business Review --------------------------------------------------------------------- NEWS & NOTES
UPCOMING GGI 7th INNOVATION SUMMIT SEPTEMBER 22-24, 2009: We want to alert our private RapidNews publication readers that the group of folks that is signed up for our 7th Innovation Summit is the highest level group of people that are planning to convene for any of our 17 different Summits to date. If you are a senior executive and have been considering one of our Summits, you will certainly rub elbows with folks dealing with the same issues that you are dealing with. Right now, 5 CEOs or Presidents or Managing Directors are registered. There are 16 SVPs, VPs, CTOs, Senior Directors, or Directors registered. Folks are coming from USA, England, and Australia. Our typical Innovation Summit attracts 25-35 people. We still have room available if you have room in your schedule. More details regarding our 7th Innovation Summit may be found below in this issue of RN.
NEW WEB SITE: In 1996, GGI was among the first of small companies to launch a web site. In 2000, GGI was among the first small companies to launch an e-commerce site. Many of the constructs of our original site are now outdated. We will be rolling out our new web site in phases with a goal to be complete by the end of October 2009. We appreciate your patience with our changing interface and appearance during the next several months.
MANAGEMENT PRODUCTIVITY - Fortune Global 500 - "China Inc. Takes Off"
Condensed From: China Inc. Takes Off, by Marc Gunther, Fortune Magazine, Published by Time Inc., New York, NY, USA, Volume 160, Number 2, July 20, 2009, ISSN 0015-8259, Pages 132-134.
Overall, year over year, Global 500 revenues were up 6.6% but Global 500 profits were down 48.3%.
The Global 500 includes 140 American corporations, twice as many as from any other nation. Japan is next with 68 corporations. Global energy companies dominate the top of the list, capturing 7 of the top 10 slots. The 140 American firms on the list tally up as the lowest number since Fortune began keeping its Global 500 count in 1995. A dozen American firms fell off the list since last year: AIG, Countrywide Financial, Freddie Mac, Lehman Brothers, Merrill Lynch, Wachovia, and Washington Mutual. U.S. companies that are new to this year's Global 500 list (or back on the list after slipping off) include: Nucor, Google, Amazon, and Nike.
China is going in the other direction. In 1998, there were 6 Chinese companies and they accounted for 1% of the revenues. In 2008, there are 37 Chinese companies and they accounted for 7% of the revenues. Nine Chinese companies are newcomers to the 2008 rankings, and the 28 other Chinese companies are climbing in the rankings. [Indian companies are on the upswing too.]
Something big is in process. "In terms of size, speed, and directional flow, the transfer of global wealth and economic power now underway -- roughly from West to East -- is without precedent in modern history." " Who says so? The U.S. government. In a report called Global Trends 2025, the National Intelligence Council, a federal agency that does strategic analysis for the intelligence community, says, 'if current trends persist, by 2025 China will have the world's second-largest economy.'"
More information on this article is available at the Fortune web site.
MANAGEMENT PRODUCTIVITY - "Operational Deficiencies In Global IP Systems"
Extracted From: WIPO Symposium to Address Operational Deficiencies in Global IP Systems
Geneva, August 28, 2009: An international symposium in Geneva on September 17 and 18, 2009 will address the need to improve the interface between national intellectual property (IP) systems to overcome operational inefficiencies arising largely from growing demand for IP rights. The event will foster public-private dialogue and aims to strengthen ties between IP service providers (national IP authorities) and their clients (industry), to highlight the concerns of the user community and the need to re-engineer IP systems to reduce bottlenecks which are slowing the pace of innovation that is key to economic growth.
Full text available at: http://www.wipo.int/pressroom/en/articles/2009/article_0031.html
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MANAGEMENT PRODUCTIVITY - November 3-4 IP Auction In Paris
Auction Background: Ocean Tomo's model of a multi-lot, live auction for IP was created to introduce the marketplace to a forum for facilitating the open and public exchange of IP. The auction was designed to bring a sense of urgency and closure to IP transactions, create a center for IP liquidity, and effectuate transparency for a market in which none had historically existed.
In April 2006, Ocean Tomo conducted the world's first live multi-lot IP auction featuring 78 lots of patents which resulted in transactions both on and off the auction floor. To date, the firm has held eight auctions across the U.S. and Europe realizing approximately $112M in transactions across various industries and technology areas, benefiting sellers and buyers globally. Sellers of IP offered in past auctions include individual inventors, small and mid-sized companies, large multinational corporations, academic institutions and investors.
Results Of The Summer Event Held July 22-23 In Chicago: A summary of the summer IP auction results in pdf format may be downloaded from Ocean Tomo's website, or by clicking here.
About The Paris Event: Ocean Tomo will host its third Live IP Auction in Europe on November 3-4 at The InterContinental Paris Le Grand. The Fall Event includes a one and a half day conference focusing on cutting-edge IP-related issues, a Gala Dinner, and of course, the Live IP Auction.
The Event is well attended by approximately 500 IP and business professionals, including Fortune® 500 IP and licensing professionals, C-level executives from small and mid-size companies, investors, individual inventors, attorneys and press. For more information on this IP event in Paris, please visit the Ocean Tomo web site.
RN Editor Note: We have been keeping RN readers abreast of this first-to-the-world IP auction since its inception in 2006. Each and every auction is better attended and the closing rate for companies looking to sell or license their IP is increasing. IP and Intellectual Asset Management, in just about every aspect, is the next great wave for R&D and product development. A glimpse of the future is at hand through Ocean Tomo. For the record, GGI has no formal business affiliation with Ocean Tomo.
BOOK REVIEW - Innovating At The Top: How Global CEOs Drive Innovation
Condensed From: Innovating At The Top: How Global CEOs Drive Innovation for Growth and Profit, by Roland Berger, Soumitra Dutta, et al., Roland Berger Strategy Consultants, Copyright 2009 by Roland Berger Strategy Consultants and INSEAD, Published By Macmillan Publishers, ISBN-13 978-0230-57573-8, ISBN-10 0-230-57573-0, 196 Pages.
This book is one of the more friendly and easy to digest books we have review in the past decade. The premise of the book was to interview CEOs from large companies whose reputation for innovation had stood the test of time. Nine CEOs were interviewed. The authors analyzed their responses and grouped findings into two categories. First, there were innovation driver findings that were fairly consistent across all CEOs. Second, there were innovation driver findings that often came up but were not consistent across all CEOs. Finally, findings that were "barriers" to driving innovation were synthesized.
The book is divided into three sections. All "common" findings across CEOs are summarized in the first section which is 36 pages. Reading this first section is analogous to reading "crib sheets" for a fast summary of a book. This approach made this book one of the easiest to digest books that RN Editors have seen in a long time. The second section details the individual findings from each CEO interviewed. One chapter was written to summarize each CEO interview. The third section looks to the future and briefly outlines anticipated innovation challenges that lie ahead. Innovating At The Top covers both open and organic innovation, but the specifics of either are not a focus of the book. The communication of strategies, values, principles, and cultures that foster innovation of any kind from the executive office are the purpose of this book.
The CEOs from 9 companies were interviewed: 3M, Research In Motion, Genetech, Unilever, SAP, Bosch, Nokia, Infosys, and Toyota.
There were 6 frequently cited innovation drivers by just about all CEOs.
01. Appoint The CEO as the Innovation Champion
02. Celebrate an Innovation Culture
03. Engage More Innovation Partners by Sharing Knowledge
04. Organize Diversity to Promote Positive Friction and Cross Fertilization
05. Use Customer Needs to Drive Simultaneous R&D and Business Model Innovation
06. Set High-Quality Standards and Demanding Challenges
There were 4 less frequently cited innovation drivers.
07.Encourage Youth and Keep a Challenger Mentality
08. Appoint Appropriate Decision Makers and Encourage Transparent Information Sharing
09. Use Processes Judiciously
10. Incentivize People To Innovate Continuously
There were 5 categories of barriers that emerged from the interviews.
A. Execution Constraints
B. Managing Transition to Production
C. Bureaucracy and Vested Interests
D. Complacency
E. Inconsistent R&D Funding
For more information about Innovating At The Top or to order a copy of the book, please go to our Book Store.
RN Editor Note: In 2004, Brad Goldense was the Subject Matter Expert for an APQC Benchmarking Study on Strategic Drivers Of Innovation that involved 16 global companies making on-site visits to 5 best practice companies. The goal of Innovating At The Top and the goal of the APQC Benchmarking Study on Strategic Drivers Of Innovation were highly analogous, and the findings were highly similar.
CONFERENCES OF INTEREST - Management Roundtable's 13th Annual Metrics Event
Brad Goldense will be conducting a Private Executive Session, limited to 25 people, on the first day of the conference while the main conference program is running. Brad has been a speaker and/or keynote at all twelve previous metrics conferences.
The following links contain information including the agenda, speaker list, a .pdf brochure and testimonials by past participants.
Brad Goldense and other metrics thought leaders will be at the Hilton Walt Disney World Resort on October 19-21, 2009 for the next installment of Management Roundtable's longest running conference series. This event has historically gathered the best and most valuable thinkers and doers in product development today and this year's program looks to continue that tradition.
GGI 7th INNOVATION SUMMIT - September 22-24, 2009
The ability of top managers and professionals to direct and manage Innovation in their companies is the focus of the 7th R&D - Product Development Innovation Summit. The Innovation Summit will be held Tue/Wed/Thur September 22-24, 2009 in metro Boston. The Innovation Summit is a fact and data driven three-day seminar and workshop focused on the select areas of innovation and intellectual property that are tangible and actionable by corporations and their managers.
Summit Description: Our quantitative approach to innovation in R&D, Product Development, and Product Commercialization activities emphasizes benchmarking both current performance and leading trends regarding issues that top professionals have to deal with and the decisions that they have to make. For example, do you know which activities and techniques your company currently uses that contribute the most to innovation versus those that simply improve execution? Technical Feasibility Analysis is one of the six most innovative techniques! For example, do you know that there are over 250 available tools and techniques your company could choose to deploy that would likely increase overall creativity and innovativeness? And, that there are about 50 tools worth considering. Some actually increase domain knowledge!
Has your company incorporated any of these innovation tools into its Product Development Process to complement DOE, FMEA, Design Reviews and the numerous other execution-oriented tools that dominate most PDPs? For example, do you know the metrics that are emerging in industry that best capture and/or drive innovative behavior and results at the corporate level? A new "Return On Innovation - ROI" formula is one of them! For example, do you know how to categorize and communicate your registered and unregistered Intellectual Property to maximize market capitalization values by Wall Street analysts? Some frameworks are now several years in practice and are giving companies a leg up on their competitors! The 8 Innovation Modules: The content of the Summit is organized into 8 modules. The duration of each module and the flow over the three days is in our Summit ATaGLANCE. There is a Summit Brochure. Companies who have participated in prior GGI Summits may be of interest, along with selected Testimonials. In summary, the eight modules are:
1. Best Practice Innovation Processes 2. Corporate-Level & Tactical-Level Innovation Drivers 3. Innovation Enablers & Tools: 5 Groups & 50 Items 4. Three Key Innovation Tools & Techniques 5. Semantic Technologies & Knowledge-Enabled Innovation 6. Best Practice IP Valuation, Management, & Communication 7. Open & Outsourced Innovation Frameworks 8. Innovation Metrics & Rewards Who Should Come: Our overall approach to the Summit is geared to top-level professionals that manage entire organizations, departments, budgets, and senior program management executives. Numerous companies have brought teams of officers ranging from three to ten in size in the quest to develop an improved and systematic ability to innovate across their employee base. Directors and leaders of technology and product creation activities will gain a high level understanding of what is available to them to systematically embed a culture of innovation, and approaches and alternatives for implementation. Selected techniques will be discussed as examples to illustrate the range of options available. The techniques that a "pure innovator strategy" company might pursue are often different than a company that wishes a "balanced product portfolio strategy." Please be sure though, the level of discussion at this Summit is geared to top management and their ability to direct these activities.
Summit Faculty: This Summit will be led by Bradford L. Goldense, an internationally recognized expert on R&D and product development innovation and metrics. He will be accompanied by John M. Cronin, a leading authority on intellectual property management and valuation and the creator of IBM's Patent Factory. Stephen Brown of Invention Machine Corporation will discuss semantic technology and knowledge-enabled innovation; and demonstrate one of the world's most powerful innovation tools for technical, business, and legal professionals. John R. [Dick] Power, a subject matter expert in program and project delivery, will instruct and lead discussions. Together, the four faculty have over one-hundred thirty years of industry experience.
Location: Our location is convenient from either Boston-Logan or Providence-Green [great rates] airport. Mention GGI's Summit when you call the hotel. This newly upgraded Sheraton Conference Facility is completely wi-fi, has all amenities, a great walking trail, and boasts a five star chef. For more information about the conference hotel, alternative hotel accommodations, transportation, restaurants, and other information, please visit the I'm Already Registered web site.
We hope you will be able to join us in September for some Tangible Innovation!
GGI 10th METRICS SUMMIT - December 8-10, 2009 - Early Bird Rates
An integrated metrics program will result in greater speed in new product development, more profitable products, and improved performance of your research and development environment. What does such an integrated program entail? Find out by attending GGI's Product Development Metrics Summit to be held December 8-10, 2009 in metro Boston.
The Metrics Summit is a series of 3 seminars, focused on 3 major areas of importance to R&D executives and managers. Download a Brochure. Download a Summit At-A-Glance.
All three seminars are geared to top-level professionals that manage entire organizations, departments, budgets, and senior program management executives. An excellent approach would include two to four key staff members who could produce a result for the R&D organization as a whole.
If you wish, please view a list of Companies who have participated in prior GGI Summits. We are grateful to the participants of first nine Metrics Summits that graciously provided us with a Testimonial describing their experience and take-aways from the Summit.
Reserve your place today - space is limited. Visit us on line to Register.
Bring your team and come away with your company's solution! This is an excellent opportunity to quickly leverage the power of metrics. $200 discounts apply for individuals. Teams of 3 or more receive an additional discount of $254 per person. We are also offering the ability to attend the first two seminars only without the third seminar/workshop.
THE WISDOM iSTORE FEATURED ITEM @ 40% OFF - Design Review Checklists
Discounted Item: Periodically, GGI's iStore features one item that we discount 40%. We are now offering our full suite of Design Review Checklists, DR10PAKc.
Design Review Spreadsheets (Electronic Copy - Corporate License), Goldense Group, Inc., Needham, MA, USA, $570.00 [List Price $950.00]
The 10-PAK includes all ten checklists, suitable for a wide range of product development environments and their components and sub-assemblies. The spreadsheets are appropriate for organizations with single technical domains (like mechanical), to those with mixed domains (such as mechanical, electrical, electronics, embedded software, operating systems and/or applications software).
These checklists come with a comprehensive set of reviewable line items that often need to be reviewed. These checklists however can be easily tailored by changing or deleting items we suggest, and any number of new items may be added simply and easily. Some companies make these check lists into their own corporate standard and they become part of ISO requirements. Other companies allow each project to tailor the checklists specifically to the needs of the project, which may or may not fall under ISO.
Additional information on Design Reviews may be found at GGI's Design Review Information Center.
GGI's Featured Item changes approximately every other month and is always offered at 40% discount. To order this material, please find GGI's "Featured Item" on the GGI Home Page.
THE WISDOM iSTORE NEW LISTINGS
Citations & Quotations = 5 New Publications
Q39 Š.. David Vermette, "Goldense Group Inc. Survey Confirms An Emerging Market for Innovation Tools, Existing Tools Focused On Execution: Part 4 of a 5 Part Series - Innovation Tools," Fast Track, Management Roundtable, Waltham, Massachusetts, USA, Posted February 6, 2009, 2 Pages.
Q38 Š.. David Vermette, "Goldense Group, Inc. Survey Finds Product Development Managers Focused More On Execution Than Innovation: Part 3 of a 5 Part Series - Innovation Identity," Fast Track, Management Roundtable, Waltham, Massachusetts, USA, Posted December 30, 2008, 2 Pages.
Q37 Š.. David Vermette, "Goldense Group, Inc. Survey Reveals Rapidly-Growing Trend Toward Greater Discipline In Earlier Stage Research: Part 2 of a 5 Part Series - Innovation Processes," Fast Track, Management Roundtable, Waltham, Massachusetts, USA, Posted November 21, 2008, 2 Pages.
Q36 Š.. David Vermette, "Goldense Group, Inc. Survey Finds That Innovation Training Is A Missed Strategic Opportunity: Part 1 of a 5 Part Series - Innovation Environment," Fast Track, Management Roundtable, Waltham, Massachusetts, USA, Posted October 21, 2008, 2 Pages.
Q35 Š.. David Vermette, "Goldense Group, Inc. Survey Shows Industry Shifting From Monitoring Metrics to Corporate Performance Metrics: Part 5 of a 5 Part Series - RD&E Metrics Used In Industry," Fast Track, Management Roundtable, Waltham, Massachusetts, USA, Posted May 10, 2008, 2 Pages.
Articles = None This Issue
Bundled Publications = 1 New Publication
B003 Š.. 2008 Product Development Innovation Research Summary Article 5-PAK (Hard Copy), Contains 5 two-page articles covering each of the 5 sections of the survey: Q35, Q36, Q37, Q38, Q39, Fast Track, Management Roundtable, Waltham, Massachusetts, USA, May 10, 2008 through February 6, 2009, Consecutively 10 Pages Total.
Technical Papers = None In This Issue
GGI WEB-BASED TRADE PRESS
"The real thing: New metric reveals the true impact of ideas on the bottom line," Manufacturing Business Technology & Innovation Strategies Newsletter, Reed Elsevier Inc., Reed Business Information [RBI], New York, NY, USA, Posted March 26, 2009.
http://www.mbtmag.com/article/CA6646186.html?industryid=47313
"Goldense Group Inc. Survey Confirms An Emerging Market for Innovation Tools While Existing Tools Focused On Execution: Part 4 of a 5 Part Series - Innovation Tools, Quick Insights, Management Roundtable, Waltham, Massachusetts, USA, Posted February 6, 2009.
http://www.roundtable.com/membership/quick-insights/GGI_Survey_2008_E
"Goldense Group, Inc. Survey Finds Product Development Managers Focused More On Execution Than Innovation: Part 3 of a 5 Part Series - Innovation Identity," Quick Insights, Management Roundtable, Waltham, Massachusetts, USA, Posted December 30, 2008.
http://www.roundtable.com/membership/quick-insights/GGI_Survey_2008_D
"Goldense Group, Inc. Survey Reveals Rapidly-Growing Trend Toward Greater Discipline In Earlier Stage Research: Part 2 of a 5 Part Series - Innovation Processes," Quick Insights, Management Roundtable, Waltham, Massachusetts, USA, Posted November 21, 2008.
http://www.roundtable.com/membership/quick-insights/GGI_Survey_2008_C
"Goldense Group, Inc. Survey Finds That Innovation Training Is A Missed Strategic Opportunity: Part 1 of a 5 Part Series - Innovation Environment," Quick Insights, Management Roundtable, Waltham, Massachusetts, USA, Posted October 21, 2008.
http://www.roundtable.com/membership/quick-insights/GGI_Survey_2008_B
"Feature Article - It Takes A Team To Nail Product Requirements," Machine Design, Penton Publishing, Cleveland, Ohio, USA, Volume 80, Number 16, WWW Posting August 1, 2008, Page 63-65, ISSN 0024-9114.
http://machinedesign.com/article/nailing-product-requirements-0821
"Goldense Group, Inc. Survey Shows Industry Shifting From Monitoring Metrics to Corporate Performance Metrics: Part 5 of a 5 Part Series - RD&E Metrics Used In Industry," Quick Insights, Management Roundtable, Waltham, Massachusetts, USA, Posted May 10, 2008.
http://www.roundtable.com/membership/quick-insights/GGI_Survey_2008_F
"The Future of R&D: Leveraging Innovation," Industry Week, Penton Publishing, Cleveland, Ohio, USA, WWW Posting April 17, 2008.
http://www.industryweek.com/ReadArticle.aspx?ArticleID=16114
GGI PRESS RELEASES
Business Wire - June 3rd, 2009: Goldense Group, Inc. Announces 7th R&D-Product Development Innovation Summit - September 22-34, 2009
http://www.goldensegroupinc.com/pressreleases/pressrelease_6-3-09.sh tml
BIENNIAL METRICS SURVEY RESULTS
2008 Product Development Metrics Survey
The 2008 Biennial Survey theme was "Tangible Innovation." Much is said and written about the "perceived to be somewhat soft" topic of innovation. GGI's research focused on selected aspects of the innovation body of knowledge that are tangible and can be actively managed by companies and their executives. We also dedicated one question to refresh our ongoing research of the past decade on the usage of R&D and product development metrics and analytics by industrial and high tech companies. Thank you to the 209 people who responded for their companies in our biennial primary research project of North American industry.
The major subject areas we researched are:
Innovation Environment
Innovation Processes
Innovation Identity
Innovation Tools
Top Metrics Used By Corporations For R&D-Product Development
Industry Week has recently published the "Top 10 Metrics In 2008" and contrasted them to our research from 1998 to identify the changes during the past decade. McKinsey & Company, Texas Instruments, Rockwell, Kimberly Clark, Pepsico, JDS Uniphase, Shure, Curtiss Wright Flight Systems, and Datacard are representative of companies that use market research from GGI.
For more information please visit our 2008 Biennial Survey web site. Here you can find our Research Description, Survey Questionnaire, Product Description, Product Brochure, and Tables Of Contents for the reports we publish.
We have two published reports available that address each question of the research across the population of respondents. MR42h [Hard Copy] is entitled "Summary" and includes text and full color graphics for each question. MR41h [Hard Copy] is entitled "Highlights" and includes just the text portions of MR42h. If you are looking for electronic versions of these reports ---- all reports are available in hard copy, or electronic.pdf format for posting on company intranets, in the Primary Research section of The Wisdom iStore.
2004 Product Development Metrics Survey
The 2004 Biennial Survey focused on the following five areas of product selection and IP management:
* Product Selection Process
* Product Selection Tools
* IP Management Process
* IP Management Tools
* Top Corporate Metrics Used in Industry RD&E
This report is available in the Primary Research Section of The Wisdom iStore.
2002, 2000, 1998 Product Development Metrics Survey: Information about the purpose and focus of prior surveys may be found in our Biennial Survey Home Page.
CALENDAR OF INDUSTRY EVENTS
GGI's Calendar of Industry Events contains up-to-date listings and links to Conferences, Seminars, Distance Learning Centers, Colleges & Universities, Executive Education, and Corporate Universities.
The categories of conferences, seminars, and distance learning are further organized into focused subject areas:
If you are looking for a conference or other learning opportunity, check out the Calendar. The Conferences section may be especially useful.
GATEWAYS TO KNOWLEDGE
GTK- Gateway to Knowledge is a DIRECTORY OF THOUSANDS OF LINKS to providers of engineering, purchasing, and manufacturing technologies and services. If you hit the right subjects, it is more useful than a search engine! The "main entrance" to GTK can be found at:
http://www.goldensegroupinc.com/gateway/index.shtml
TELEVISION EVENTS
Alexander Haig's World Business Review: Brad Goldense has made several appearances on Alexander Haig's World Business Review, to discuss technology and product development. Streaming video of these programs, which originally aired on PBS, ABC, NBC and CBS, is available.
For more information, please visit the GGI On TV web site.
--------------------------------------------------------------------- GGI RapidNews is an e-mail publication from Goldense Group, Inc (GGI). Its subject matter includes survey findings, company news, book and article reviews, key industry conferences and R&D information of interest to clients and associates. Please send communications to rn(at)goldensegroupinc.com. Thank you. | |||